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We have produced a number of guides for some self-service procedures for Nortel / Avaya Meridian Option 11 -81 & CS1K Telephone systems. These can be found below:  More files are available at www.ghtrout.net
Conversion Utility tool to view selected Option 11-81, CS1K data in Excel format
CDR Conversion tool to view captured CDR data from Option 11-81, CS1K in Excel
Exterminator tool to view captured data from Option 11-81, CS1K
Basic Admin guide to show how to carry out changes on Option 11-81, CS1K systems
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